Do I need to be at home to receive delivery?

Unless you give us authority to leave your order without getting your signature someone will need to be there to sign the delivery.

How much does delivery cost?

Our delivery charges are based on weight, size and location and are calculated at checkout.

Where do you deliver?

KARTON delivers Australia-wide. Unfortunately, we don't offer international shipping at this time. 

Can I pick up my purchase from your warehouse?

No - We are no longer able to offer this service.

Will you deliver to a post office box?

All orders are dispatched by our Australia wide courier system. Delivery to a PO Box isn’t an option as part of this system.

Does your delivery fee include insurance?

Yes, your order is fully insured.

When will you dispatch my order?

Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 3-4 business days. If you need an order dispatched sooner please send us an email and lets discuss your delivery requirements.

Can I track the progress of my order?

Yes. A tracking number will be emailed to you once your order has been dispatched.

Transport times and deliveries outside of Victoria

Approximate transport times measured in business days are: Melbourne +1 (i.e. you should receive your order one day after dispatch) Sydney/Adelaide +2, Brisbane +3 and Perth +4. Delivery to country areas will take an extra day or 2.

Please note that we cannot deliver interstate overnight 

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